Customers essentially form the queue on their own. In an unstructured queue, people still wait in line, but there is little or nothing defining that line. People follow an orderly path until they arrive at the front of the line for their turn to be served. A structured queue is often defined by barriers, such as movable stanchions or permanent fixtures, that assist in creating crowd control. Physical queue lines are generally divided into two types: structured and unstructured . And often, these lines need to be managed. From restaurants to schools to churches to COVID-19 vaccination sites, people wait in queue lines in myriad settings.
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